FND provides time and cost-effective support in form of software aid and full technical maintenance to all sizes of entities. This service runs on a 24/7 basis across all time zones regardless of customer’s location and is handled by proactive and skilled personnel with relevant expertise and remarkable experience.
It can be in-line call service, 24 hour online support or on-site assistance depending on the client’s preference. In conjunction with our partners, we can supply local support to answer unlimited software technical questions for the customer as a way to cater for their language or time needs.
Our services are attributed to the following key rules:
- Outstanding system of Immediate response
- Solution base contacts
- Short and long term solutions with solid time frames
- Prominent competence in all segments of support
- Supplying new versions of software updates (Changes, extensions, actualisations)
- Cooperative attitude
- Upright system of problem handling under a good Customer Relations Management
- Ability to order Demo/Trial software – You can order free trial program for your customers